Conflict Resolution Training for Your Workforce

Unresolved Conflict is Costing You More Than You Think

We train teams to resolve disputes before they escalate by using customized, evidence-based programs
delivered to your organization. Training workplaces since 1994.

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Become A Professional Mediator, Arbitrator & Restorative Justice Practitioner

Successfully training Mediators, Arbitrators and Restorative Justice Practitioners since 1994

Become A Professional Mediator, Arbitrator & Restorative Justice Practitioner

Successfully training Mediators, Arbitrators and Restorative Justice Practitioners since 1994

Who Can Benefit From Training

Conflict resolution skills are essential for maintaining collaborative, healthy relationships in the workplace. Our training helps graduates advance in the workplace, enhance resumes, and become leaders in their companies. Managers, human resource personnel, lawyers, paralegals, social workers and mental health professionals all benefit from adding this skill base to their current people focused job and practice.

What Is Restorative Justice?

What Is Restorative Justice?

Restorative Justice is a response to dealing with crime and its impacts without the use of retributive punishment. It focuses on repairing harm, establishing restitution and holding offenders accountable. It involves direct victims, perpetrators and the larger community negatively affected by crime.

What Is Mediation?

What Is Mediation?

Mediation is a hands-on, interactive process where an impartial mediator facilitates communication and negotiation between two or more parties in conflict. Our INACCORD method focuses on empowering the disputants and educating them on conflict resolution strategies for the conflict at hand and future conflicts they encounter.

What Is Arbitration?

What Is Arbitration?

Arbitration offers parties a neutral professional to hear their case and render an award without having to go to court. The parties attend a formal hearing where the arbitrator hears each side and then renders a legally binding award. INACCORD uses surveys to ensure parties understand each step of the process before moving to the next.

How Our Training Will Help You Professionally & Personally

A unique Empowerment based method of training

Mediators Without Borders Touchstones Skills for communication and INACCORD conflict resolution toolkit will benefit you in a wide variety of professional and personal situations. The training provides critical skills to better handle everyday conflict situations in the workplace and prevent them from escalating or repeating. These skills will also make you a more effective family and community member helping others better understand the source of and solutions for conflict.

Let Us Help You Help Others

Adding another arrow to your quiver

Company Managers

Managers spend between 15 to 40% of their time managing conflict. Our training will help you handle these conflicts more effectively and efficiently while preventing escalation and repetitive disputes between your employees.

Company Leadership

Unresolved conflict cost US Companies $359 billion dollars in paid hours each year. A companywide commitment to conflict resolution starts at the leadership level. Our training will provide your C-Suite team with effective communication and conflict resolution skills to work more efficiently and will help your team and board work more seamlessly on your company vision, mission and values.

First Responders

Police, firefighters, EMTs and other first responders operate as teams; the work cannot be done alone, and team conflict can add to the risk of the job. Added to this are the ongoing conflicts that arise when trying to help people in distress. Our training helps first responders become better team members through improved communication and conflict engagement skills that naturally spill over to public service.

Human Resources

Human Resources has a direct role in mitigating conflict through training, communication and proactively engaging conflict before it becomes systemic. Our training will provide you with the skills to effectively assess conflicts and craft appropriate interventions.

Government Employees

Any governmental agency in which you live, work, and collaborate with others is susceptible to conflict. Government agencies are made up of employees with different backgrounds, personalities, opinions, and daily lives, all contributing to conflict and misunderstanding. Our training provides you with the skills to communicate more effectively, analyze sources of conflict and craft appropriate interventions for a variety of disputes.

Legal Professionals

Arbitration and Mediation are complimentary skills for any legal professional and help broaden the offerings of a Legal Office. Our training teaches effective communication skills, mediation tools and an arbitration method that will help your firm offer a wider range of services for your clients.

Mental Health Professionals

Mental health professionals in private practice benefit from our training through the addition of mediation and conflict resolution for their clients. In public settings, these professionals benefit from learning how to engage more effectively in disputes in their workplace as well as helping clients learn to handle personal and professional conflict successfully.

Educators

Academic settings can foster many conflict situations between staff, between staff and management and with students and their extended families. Our training provides skills to help you turn down the heat on these conflicts, engage early, and communicate in ways that prevent conflict from escalating or repeating.

Social Workers

Social work settings can foster many conflict situations between staff, between staff and management and with the public they serve. Our training provides skills to help you turn down the heat on these conflicts, engage early and communicate in ways that prevent conflict from escalating or repeating. Social Workers in private practice benefit from our training through the addition of mediation and conflict resolution for their clients.

The Mediators Without Borders Certificate Programs

Explore our certificate programs designed to make your job easier and help advance your career!

Our Proprietary INACCORD Approach to Conflict Resolution

INACCORD® from conflict to resolution

Just. Like. That.

INACCORD is our groundbreaking model for facilitated conflict resolution. Perfected over the course of thirty years, INACCORD is entirely unique to Mediators Without Borders. The model emphasizes transparency, communication, and empathy to ensure clients experience an impartial and transformative resolution process.

The model guides disputants through distinct phases and stages, allowing them an active role in their own resolution, while maximizing satisfaction and understanding.

What Our Students Are Saying

Our students appreciate the one on one guidance from their professional instructor as well as the opportunity to practice their new skills in a dynamic web based format.

This was my first-ever online course, so I had apprehensions about whether I would be able to connect with the instructor and the other members of the group. However, I quickly discovered that considerable interaction was possible through the threaded discussion each week. The course requirements were quite rigorous, and the reading assignments in particular were worthy of graduate course designation. Our written assignments had to be thoughtful, well researched, and documented. I was pleased with the presentation of materials in the four weekly lectures, and Claire was both accessible and supportive throughout.

Paul W. Hughes

The cultural diversity dialogue with the participants was the most informative and helpful part of the class. I enjoyed the whole experience. The instructor was compassionate, articulate and quick to respond to our needs.

Suzy Martinez

Great course! The lectures were very informative and comprehensive- better than other online coursework I’ve done through other universities. The online discussions were also good and more active than some other online courses I’ve done.

Susan Taigman

I feel more prepared to arbitrate after eight weeks of class than I did to practice law after three years of classes. I haven’t practiced [law] for a long time so it was a great way to refresh my thinking and knowledge. I thought this class was appropriately demanding. I feel prepared, knowledgeable, and totally satisfied with the course and content.

Jane Saltzman, JD

I would rate my overall online classroom experience as excellent. My instructor offered lots of positive feedback and the coursework was excellent in meeting my expectations and learning objectives!

Dr. Victoria King

The training was far better than my expectations! I began learning a “life” skill that I had never learned. The instructor was enthusiastic and brought the material to life.

Steve Swanson

The speakers and information were great and really held our interest. Role playing allowed us to experience the roles from all perspectives. Invaluable!

Angela L. Olsen

Become a Mediator, Arbitrator or Restorative Justice Practioner

Fill out the following form or call 877-268-5337 now for more information on the course offerings and Professional Certificates.